IT Answers

Microblogging Masterclass In 60 Really Useful Minutes

microbloggingJudith O’Brien, MD of IT Answers present a masterclass in online communication and marketing through microblogging.

Since Twitter launched back in March 2006, IT gurus from around the globe have continued to describe it as ‘the world’s most powerful marketing tool’, ‘revolutionary’ and even, ‘the future of the world wide web’.

Judith sees Twitter as something used extensively by people on a personal level and something that is not of direct benefit to businesses.

IT support company IT Answers have started introducing their clients to a range of specific business-led microblogging and collaboration services as – wait for it – an alternative to Twitter.

Most of these collaboration services are free for anyone to use, with charges only being applied for extensions on specific facilities. Unlike Twitter, micro-blogging sites such as Yammer and Presently purposely set out to focus on businesses, and only individuals with the same email domain can join a given network.

Other services like DimDim, Evernote and drop.io better suit some organisations’ needs for collaboration as they offer additional features such as online meeting facilities and information synchronisation across various devices including iPhones.

The power of these collaboration services is that you can be anywhere in the world and still be able to work effectively and productively.

This event is free to attend when booked through our website. Click here to register.

Start: Friday 5 Mar 2010
Time: 09:00 – 10:00

Liverpool Chamber of Commerce and Industry
Number One Old Hall Street
Liverpool
Merseyside

Bookmark and Share

Improve Performance Issues On Your Mac

SnowLeopardRevisited

MainMenu

This lightweight application allows you to improve performance & clean up your system while you carry on working. It will run in the background without  interruption and leaves you with a cleaner & faster Mac.

The application has the following options to choose from :

Batch Tasks – Allows you to create a set of tasks to be completed at a set time including cleaning of logs, user cache & a full maintenance.

System – Daily, weekly & monthly checks can be run from here as well as other common system tasks such as deleting temporary files & cleaning logs.
Clicking Update Locate Database will speed up your searches via the finder.


Network
– Wireless & other connectivity can be easily accessed from here.

User – Show hidden files & disable/enable the dashboard.

Application - Force Quit or Force Restart if an application is unresponsive

Disk Utility - Repair and eject volumes.

MainMenu also has the benefit of integrating with Growl. Growl is a notification system which will show a small note once tasks are completed. This comes in handy as it will let you know when MainMenu has finished running the requested tasks.

Bookmark and Share

Windows Armageddon!

win7“Snap” and….”I’m a PC”…both slogans we now know fairly well….but “Snap” really was the correct word……as I think they really have broken it!

I liked XP…..when loaded on some decent hardware and setup correctly it’s smooth, slick and generally performs most tasks required of it very well. It fits well in both the home and business environments and coupled with a solid Microsoft Office version (2003) the combination works well. It’s only when you freak it out by being impatient and clicking the link in Internet Explorer for the 40th time in ten seconds because your Facebook page hasn’t updated quickly enough for you, it breaks! (in reality it was probably the web site that was slow and not your PC).

Microsoft Windows 7 (or Windows Armageddon as I like to refer to it) has come hurtling towards us without so much as a “By your leave” and to be fair in the wake of Windows Vista (or “Visitor” as it’s hardly been here before it’s been pushed out of the door for breaking the best china) it needed to!

Everyone who uses Vista or 7 will have their own opinions of it based on their experiences of Windows XP. Does it turn on quickly enough or shall I put the kettle on? Do I have to wait for the dawn of a new ice age while all the services start before I can actually load Word and start typing? The answer in short is “No” you don’t as it does load quite quickly. But it does take longer to do things once loaded as everything has been changed and moved around from what was logical and worked! Of course there is an element of learning something new here but I just don’t understand why we should be subjected to learning something that was intuitive all over again? It’s like having your arms and legs ripped off and have them put on backwards and stuck to the side of your head! You now have to force a migraine upon yourself to find the icon you want and will probably end up with a nose bleed out of frustration. The speed of Windows 7 loading will shortly become an issue if you like to mix and match your IT as Google’s new Operating system (based on Google’s Chrome web browser) is soon to come to market. Recent demonstrations show this offering booting up in 7 seconds with Google aiming to make that time even shorter in the near future. This is mainly due to the fact that Google’s operating system is essentially just a web browser and all applications run in that. More to come on this in another Post!

With the introduction of Windows 7, I do find myself forced into using keyboard shortcuts a lot more to do the same tasks I could do with my mouse in XP. “Start”, “Run” for eg is no longer straight off the start menu as it was in XP but the quickest way to get to it in Vista and Windows 7 is to hold the Logo Key (the flag) on the keyboard and press “R” . This isn’t a bad thing and generally speeds up how you work and so I get the impression that if we all used more keyboard shortcuts for Windows 7 then we would all save on tissues and nappies.

A lot of the time IT Technicians like to be able to get to the networking setup of the PC and in Vista this was all hidden behind a myriad of mouse clicks and unnecessary icons. In Windows 7 they have simplified this location so it is obtainable more or less direct from Control Panel as it was in Windows XP and now takes only three mind numbing steps to get to it.

Although to be fair once I had got to the networking section in Windows 7 the computer went for a “Physical Dump” after trying to run the Network Troubleshooter and presented me with the obligatory “Blue Screen of Death”.

I decided to show Windows 7 to my teenage daughter and I asked her to make some comments on what she thought as she would be looking at it from a non technical perspective. Some of the things she liked about it were the “Sticky Notes” function. She loved the updated “Paint” and also the way IE displays one single tab on the bottom of the task bar which expands on clicking it to show the various instances of IE you may have open. She also commented on how “Pretty” it all was. I think this response just goes to show that Microsoft do seem to have hit the spot with that demographic!

The aesthetic look of Window 7 is all very nice and glossy but as a “Techie” I’ve always thought that computers in the work place should be used for just that purpose….work. This would mean that all the Gloss and shininess of Windows 7 is just a total waste of resources and computing power as most users I know just want the thing to work properly first and look good second. Why attempt to battle it out with Apple on style? They should never try. Let Apple have their glory on style…..and Microsoft should concentrated on the getting the insides right.

As Windows 7 develops and the obligatory 5 million patches come out to resolve “known” security issues and hotfixes, it may improve but in its present form (as you can probably tell) I don’t particularly like it. Windows Armageddon!

Bookmark and Share

IT Answers New Website

Website Home Page

Finally the new website has arrived. It has been a long time coming but we are really pleased with the way that it has turned out.

The New Design

We have implemented a new design on the site and also simplified the menu. We have broken down our content into clear areas of interest for our customers to make it easier for them to find what the are looking for as well as give a clear overview of all our services and products. You will also notice on the site that we have lots of links for you to “Get in Touch”, the reason for these links is that we believe talking to our customers and even potential customers is the most important aspect of our business. For too many companies customers and clients are just a number but not here at IT Answers and that is why we are making it easy for all users of our site to get in contact with us.
 Also with the new redesign we have introduced our sliding banner. We will be regularly updating this banner we new offers and promotions along with information on Product Enhancements and New Releases.

New Products and New Features

FOr those astute readers you will have noticed that we have not changed to ITAnswers.com, and this will soon be reflected in our e-mail addresses to. The change to ITAnswers.com is an important step for us as it also us to show the global nature of our company, we now have clients in Canada, South Africa and beyond.
 As part of the re-design of the site we have also now added this Blog. We are going to be using this medium to provide you with up-to-date news at IT Answers along with articles submitted by our own IT Support team with news about latest technologies, tips and tricks to get the best out of your current systems along with insight into alternative technology options that are now available such as Apple Mac and Linux systems that can be used within businesses.
 The final anouncement today is that we have now upgraded our IT Support services to include 24/7 monitoring of your servers. This service will allow us to monitor your server and it’s performance allowing us to react quicker to issues and in some cases resolve issues before you even know there is one. This system will also helps us to advise you of the usage on your system and also provide suggestion as to ways to improve responsiveness and productivity within your organisation. This service is now being rolled out across all our clients, so if you already have this service you will know about the benefits that it brings but for those who have yet to receive the update then rest assured that we will be with you soon. Should you require any further information on this service then please feel free to give us a call, we are also here to help you!

What do you think?

Whilst we are extremely happy with how our website turned out, we still value the opinions of our customers as they are the ones that matter the most. In this regards we really would welcome any feedback you have regarding our website which you can submit via our contact form which you can access through any of the “Get in Touch” links or simply by clicking here

Bookmark and Share

Top Tips to Improve Windows Vista Performance

Windows Vista

Those of us who like our gadgets and toys love to keep up to date and in with the latest technologies. So, when Windows Vista arrived, this seemed very interesting; the next step up for Microsoft with new features, better security, data safety, protection for your hardware and………. improved performance!

Can we say that Vista has proved to do any of these things?

Is it really any better than Windows XP?

I am sure that you agree that the majority of us wish we had not upgraded our system from XP or are already looking to use and try out the new Windows 7!

Despite all these points, there are ways in which we can grow to like and enjoy Vista, use it to the best of its ability and easily adapt to change (maybe I could be speaking for myself?!)

Getting the performance back by removing those annoying ‘are you sure’ pop ups or unnecessary components that are supposed to improve the system will lead you onto the road to forgive and forget!  Here are some tips that I am sure you will find useful:

1. Turn off windows Search Indexing

This feature is used to assist with quick searching, it constantly reviews all the files on your system to make the data more speedily available and it is this that slows the system down.  You can turn this off, but you will find file searching is not as quick as you would like, this will take you back to the original way of searching in XP. Speaking for myself, I didn’t complain about the search facility on XP, did you?

Here is what to do to disable:

  • Click ‘Start’
  • Go to ‘Computer’
  • Right click c:\ drive
  • Go to ‘Properties’
  • On ‘General’ tab uncheck ‘Index this drive for faster searching’
  • On the next dialog box select ‘Include subfolders and files’

2. Turn off Remote Differential Compression

This measures the changes in files over a network for minimal bandwidth rather than transferring the whole files. This service constantly checks for file changes and therefore hinders the performance. Turning this off will slow down the file transfer process, but in reality with a well managed network, with gigabit speed would you be sure to notice? I have not experienced much difference with file read\write since turning this feature off….. another pointless feature perhaps?!

Here is what to do to turn off:

  • Open ‘Control Panel’
  • Switch to ‘Classic View’
  • Select ‘Program Features’
  • Choose ‘Turn Windows features on and off’
  • Scroll down and uncheck ‘Remote Differential Compression’

3. Turn off Automatic Disc Defragmentation

Ok, so we all need to defrag our system from time to time, but honestly does this have be a constant thing we have to do? Definitely not!!! This feature is not necessary to run constantly, this continuously works on rearranging and organising files on your hard drive reducing performance. Please, take some time out and give your PC the TLC it needs every now and then. Give it the service it needs while you put your feet up with a chocolate biscuit and that lovely cup of tea.

Here is what to do to disable:

  • Click ‘Start’ then ‘Computer’
  • Right Click the C:\ Drive
  • Go to ‘General’
  • Click on ‘Properties’
  • Select the ‘Tools’ Tab
  • Click on ‘Defragment Now’
  • Uncheck ‘Run on a schedule’

4. Turn off Automatic Windows Defender Operation

Windows Defender real-time protection against malware continues to run despite having Automatic operation disabled. Ok, I would say for sure that you have an anti-virus & spyware product on your machine, but despite this being inbuilt it does not have full protection as regards malicious programmes.  What is my take on Windows Defender……? Pointless! Get yourself some decent protection, something that you know has it all as Windows Defender certainly does not!

To turn off:

  • Open ‘Control Panel’
  • Select ‘Windows Defender’
  • Choose ‘Tools’ from the top menu
  • Select ‘Options’
  • Uncheck ‘Auto Start’ at the bottom of the window

5. Turn off Windows Hibernation

So you have a deadline with work, it’s 11pm, and you have so much more to do, you look again its 12am. Oops… now its suddenly 2am, you’re tired, the coffee don’t work, the wake me up music is becoming a drone, you feel your eye lids drooping but they must stay open, you shut your eyes again and it feels so good. ‘Snap out of it come on’, but no it’s too late, the couch is such a lovely place, eyes can’t stay open… zzzZZZZZZZ!

Thank you Mr Bill Gates for Windows hibernation, you saved my work, I just couldn’t stay awake to press that button! Are you this sort of person? If you are then do not turn off this off, if you’re not then what are you waiting for?!  Stop wasting those precious resources that hibernation uses to sit in the background.

If you don’t need it, here are the instructions:

  • Select the ‘Control Panel’ then ‘Power Options’
  • Click ‘Change Plan Settings‘
  • Click on ‘Change Advanced Power Settings’
  • Expand the ‘Sleep’ selection
  • Expand the ‘Hibernate’ After selection
  • Move the selector down to zero
  • Click ‘Apply’

6. Turn off System Restore

Analysis and restore point creation by Windows Vista can eat a fair amount of system resources while it continuously collates your data to backup. Disabling this service will obviously mean the system restore feature in Vista will not be available in the event of a system crash. Would I turn this off? No, but it is at your discretion. Change this at your own risk!

If you still want to turn it off:

  • Go to ‘Control Panel’ and select ‘System’
  • Click ‘System Protection’ on the left panel
  • Uncheck the main system drive
  • Agree to the confirmation

7. Disable User Access Control (UAC)

Yes, the wonderful UAC, supposed to protect your system from Malware infection.  Performance is not directly impacted, but we must admit that it is annoying and very time consuming!

If you find this more hassle than its worth then do the following:

  • Click ‘Start’ then ‘Control Panel’
  • Select ‘User Accounts’
  • Select ‘Turn User Account Control on or off’
  • Uncheck ‘User Account Control Box’
  • Restart as recommended

8. Disable excess Windows Services that Auto-Launch at Startup

Just like Windows XP, Vista runs with all kinds of services enabled which load at start up, a lot are just a simple waste of space and time!

It would be in your best interests to take a look yourself and disable the ones you are sure you will not need (they can always be started manually later):

  • Click ‘Start’ then ‘Control Panel’
  • Select ‘Administrative Tools’
  • Choose ‘System Configuration’
  • Click the ‘Services’ Tab
  • You can safely deselect:
    • Offline Files (unless you’re using Offline File Sync)
    • Tablet PC Input Service (unless you have a tablet PC)
    • Terminal Services
    • Windows Search (If you have already disabled indexing)
    • Fax (unless you’re using a fax modem)

9. Disable Excess Windows Features

Once again there are even more features that just seem pointless or you will never use for as long as you use Windows.  Best bet is to just disable them. If you feel that you won’t benefit from any/some/all of these services, you can follow these instructions:

  • Clicking ‘Start’ then ‘Control Panel’
  • Select ‘Program Features’
  • On the left panel, select ‘Turn Windows Features on or off’
  • You can safely deselect:
    • Indexing Service
    • Remote Differential Compression
    • Tablet PC Optional Components
    • Windows DFS Replication Service
    • Windows Fax & Scan (unless you use a modem for faxing)
    • Windows Meeting Space (unless you use the Live Meeting Service)

10. Turn off Visual Effects

You can adjust Vista’s mode so it will focus on performance rather than how it looks. I know that the glossy look goes a long way as far as marketing is concerned, but do you really need it? This setting will only slightly alter how Vista looks and will help improve general performance. If you use 3D software or high resolution applications, then adjusting may not suit this kind of work.

If adjusting the mode helps you:

  • Go to ‘Control Panel’ and select ‘System’
  • Select ‘Advanced system settings’
  • Click ‘Advanced’ tab
  • In ‘Performance’ section select ‘Settings’
  • Then click ‘Adjust for best performance’
  • Click ‘Apply’ and ‘Ok’

11. Altering Menu Look

Bring back the XP feel please!!!!  Never mind about the Vista Start Menu where you have huge icons or you struggle to browse through Explore or My Computer, you can give the XP feel ‘partially’ back. This does not necessarily enhance the performance, but may take you back to the ‘good ol’ days’!

To do this:

  • Right click on ‘Start’
  • Go to ‘Start Menu’
  • Select ‘Classic Start Menu’
  • Click ‘Apply’ and ‘Ok’
Bookmark and Share

IT Answers provides Virtualisation for Age Concern

Age Concern Stockport are benefiting from virtualisation of their IT infrastructure to consolidate multiple servers into one physical box, reducing overheads and support costs.

IT Answers are also providing a Citrix based thin client infrastructure for their satellite branch and remote field staff to increase security of the charity’s hardware and data integrity.

The whole team here at IT Answers are all very proud to be supporting a valuable charity and working with them to provide a solid IT system that will help their daily work.

Age Concern Stockport provides a wide range of services and activities in order to deliver on their mission. In line with the organisation’s constitution all the services are designed to benefit people over the age of fifty living in Stockport.

Extract from Age Concern Stockport’s website:

“Every day we live we get older, it’s just an obvious statement of fact! This adventure is often compared with a journey. Some people come to unfamiliar junctions along that road through changes in their health, bereavement and any number of other situations frequently not foreseen and sometimes unimagined in earlier years. Sometimes the road just gets a little bumpy but enough to take the pleasure away from everyday living. Wherever older people are on that journey our ambition is to be the first point of contact to provide whatever assistance is required. Our vision is for communities where older people are involved, valued and in control of their own lives.”

Bookmark and Share